REFUND POLICY

Thank you for choosing VISIONCAT TECH LLC. We are committed to providing our customers with high-quality products and a satisfactory shopping experience. If you are not satisfied with your purchase, please apply for a return or refund if the following conditions are met:

I. Return Application Period

You may apply for a return within 30 days of receiving the goods.

Applications submitted after the return period will not be accepted.

II. Return Conditions

Goods meeting the following conditions are eligible for return:

The goods are in their original condition;
The goods have not been damaged by human error;
The packaging, accessories, instructions, and gifts are complete (if applicable);
The goods do not affect resale.

The following goods are not eligible for return or refund:
Used, installed, activated, or goods whose use affects their resale value;
Goods damaged due to human error, misuse, modification, or improper storage;
Goods beyond the return period;
Other goods that are not eligible for return under laws and regulations.

III. Quality Issues vs. Non-Quality Issues

1. Product Quality Issues

If the product has manufacturing defects, is damaged during transportation, or the wrong product was sent, please contact us promptly upon receiving the product and provide relevant photos or videos as proof.

After confirmation of a quality issue:

We will bear the return shipping costs;

We will arrange a refund, replacement, or reshipment based on the actual situation.

2. Returns for Non-Quality Issues

If you request a return due to personal reasons (such as dislike, wrong purchase, duplicate purchase, etc.):

The product must meet the return conditions stipulated in this policy;

Return shipping costs are borne by the buyer;

Original shipping costs (if any) are generally not refundable.

IV. Refund Processing

After receiving your returned product, we will complete the product inspection within 3–5 business days.

After confirming that it meets the refund conditions, we will process the refund according to your original payment method.

The actual arrival time may be delayed due to differences in the processing speed of banks, credit card institutions, or third-party payment platforms.

V. Return Address

Please do not send the product back without confirmation. Before returning any item, please contact customer service for return authorization and related instructions.

Return Address:

908 CHARLOTTE ST NORFOLK, VA 23504 Unauthorized returns may not be processed.

VI. Order Cancellation

If your order has not yet been shipped, you can contact customer service to cancel it.

If your order has entered the shipping process or has already been shipped, a return will be processed according to this refund and return policy.

VII. Refund Scope

If the refund conditions are met, we will refund the actual amount you paid for the goods.

The following fees are generally not refundable (unless otherwise stipulated by law):

Return shipping costs incurred for non-quality issues;
Expedited shipping fees (if incurred);
Other additional fees incurred due to customer reasons.