DELIVERY AND SHIPPING

Thank you for choosing VISIONCAT TECH LLC. We are committed to providing fast, safe, and reliable delivery services to our customers in the United States. Please read the following shipping policy carefully before placing your order.

I. Delivery Area

Currently, VISIONCAT TECH LLC only provides delivery services within the United States.

Orders from countries or regions outside the United States are not currently supported.

II. Order Processing Time
After order payment is confirmed, we typically process and arrange shipment within 1–3 business days.

Order processing time may be extended on weekends, U.S. public holidays, and during promotional events.

You will receive a confirmation email containing tracking information after your order is shipped.

III. Estimated Delivery Time

Standard delivery within the United States is estimated to take:

3–7 business days

Delivery times may be extended due to remote areas, inclement weather, holidays, peak shipping seasons, or other unforeseen circumstances.

Delivery times are estimates only and do not constitute a delivery guarantee.

IV. Logistics Partners

Based on the order address, item weight, and shipping method, we will select one or more of the following logistics carriers for delivery:

USPS (United States Postal Service)

UPS (United States Parcel Service)

FedEx (Federal Express)

The actual carrier will be automatically arranged based on the order details.

V. Shipping Costs

Order shipping costs will be automatically calculated and displayed on the checkout page.

If the website offers free shipping, the specific applicable conditions will be clearly stated on the promotion page or product page.

VI. Order Tracking

After your order is shipped, the system will automatically send a tracking number to your registered email address.

You can check the latest delivery status using the tracking number in the email.

VII. Delivery Address

Please ensure that the shipping address, contact number, and email address you provide are accurate.

The customer is responsible for any delivery failures, returns, delays, or additional costs caused by incorrect, incomplete, or unidentifiable addresses provided by the customer.

If your order has not yet been shipped, please contact customer service as soon as possible to request an address change. Once the order has been shipped, we cannot guarantee that delivery information can be modified.

VIII. Lost or Damaged Packages

If your package is lost, damaged, or missing items during transit, please contact us within 7 days of receiving the package and provide:

Order Number
Product Photos (if damaged)
Outer Packaging Photos (if applicable)
Problem Description

We will assist you in handling the issue with the logistics carrier after verification and provide a reasonable solution based on the actual situation.

IX. Undeliverable and Returned Packages

If a package cannot be delivered normally due to the following reasons:

Incorrect delivery address;
Recipient refuses to accept delivery;
Multiple deliveries without signature;
Failure to collect the package as requested;

The package may be returned to our warehouse. The customer may be responsible for the shipping costs and related expenses incurred in reshipping.

10. Force Majeure

VISIONCAT TECH LLC shall not be liable for any delays in transportation caused by natural disasters, severe weather, epidemics, war, government regulations, customs inspections, logistics system failures, or other force majeure events. However, we will make reasonable efforts to assist customers in tracking their order status.