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Return to shop- What functions does the pet camera support?
Our pet cameras offer a variety of smart functions depending on the model, including high-definition real-time video, night vision, two-way audio, motion detection, real-time message alerts, and remote viewing. Please refer to the product details page for specific functions.
- Can I remotely view my pet via my mobile phone?
Yes. Simply download the accompanying mobile application and follow the instructions to connect the device. You can then view your pet’s live feed anytime, anywhere via your mobile phone.
- Does the product support night vision?
Yes, most products are equipped with infrared night vision, providing clear video even in low-light or nighttime environments.
- Is a subscription or monthly fee required?
No.
VISIONCAT TECH LLC sells pet cameras on a one-time purchase basis. Basic functions are available after purchase; no subscription fees are automatically charged.
If optional value-added services (such as cloud storage or AI services) are launched in the future, we will clearly state this before purchase. Whether to purchase them is entirely up to you.
- How do I connect to Wi-Fi?
The device typically supports 2.4GHz Wi-Fi networks (some models may support 5GHz; please refer to the product manual).
Upon first use, please follow the instructions in the product manual or the app to complete the network configuration.
- Can multiple people view the camera simultaneously?
Some products support multiple family members sharing device access. Please refer to the corresponding product manual for specific supported users and sharing methods.
- What if the device cannot connect?
Please try the following:
Confirm the Wi-Fi network is working properly;
Confirm the entered Wi-Fi password is correct;
Confirm the device has been restored to factory settings;
Confirm your phone is connected to a supported Wi-Fi network;
Update the app to the latest version.
If the problem persists, please contact our customer service team.
- How long does shipping take?
Orders are usually processed within 1–3 business days.
- Do you support returns?
Yes.
If your item meets our refund and return policy, you can apply for a return within the specified time. Please see the “Refund Policy” for details.
- Is the product covered by warranty?
Yes.
We offer a limited warranty on our products. If the product experiences non-human-caused quality issues under normal use, please contact customer service promptly. We will provide repair, replacement, or other solutions depending on the specific circumstances.
- Is my personal information secure?
Absolutely.
We highly value your privacy and take reasonable technical and administrative measures to protect your personal information. Please refer to our “Privacy Policy” for information on data collection, use, and protection.